Terms of Service

Terms and conditions for using the IndieHQ service

Last updated: 20 June 2025

1. Acceptance of Terms

By accessing and using IndieHQ (“the Service”), you accept and agree to be bound by the terms and provision of this agreement.

These Terms of Service are governed by UK law and subject to the jurisdiction of UK courts.

If you do not agree with any part of these terms, you must not use our service.

2. Service Description

IndieHQ is an invoice management and business tracking service that allows you to:

  • Create and manage invoices
  • Track payment statuses and references
  • Organize client information
  • Monitor business expenses
  • Generate reports and export data

Important: IndieHQ is a tracking and management tool only. We do not process payments, handle financial transactions, or provide financial advice.

3. Account Registration

3.1 Account Creation

To use IndieHQ, you must:

  • Be at least 18 years old or of legal age in your jurisdiction
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Use the service for legitimate business purposes only

3.2 Account Responsibility

You are responsible for:

  • All activities that occur under your account
  • Maintaining the confidentiality of your login credentials
  • Notifying us immediately of any unauthorized account access
  • Ensuring your contact information remains current

4. Acceptable Use

4.1 Permitted Use

You may use IndieHQ only for lawful business purposes, including:

  • Managing legitimate business invoices and expenses
  • Tracking genuine payment information
  • Organizing real client and customer data

4.2 Prohibited Activities

You must not:

  • Use the service for illegal activities or fraud
  • Upload malicious software or harmful content
  • Attempt to gain unauthorized access to our systems
  • Use the service to spam or harass others
  • Violate any applicable laws or regulations
  • Reverse engineer or copy our software
  • Create fake invoices or false business records

5. Data Accuracy and Responsibility

You are solely responsible for the accuracy, completeness, and legality of all data you enter into IndieHQ.

Important: IndieHQ provides tools for organization and tracking only. You remain responsible for compliance with tax laws, accounting standards, and financial regulations in your jurisdiction.

We recommend consulting with qualified accountants or financial advisors for:

  • Tax compliance and reporting
  • Financial record-keeping requirements
  • Business accounting practices
  • Legal obligations in your industry

6. Intellectual Property

6.1 Our Rights

IndieHQ and all related software, design, and content are owned by us and protected by copyright, trademark, and other intellectual property laws.

6.2 Your Rights

You retain all rights to your business data and content. You grant us permission to:

  • Store and process your data to provide the service
  • Create aggregated, anonymized analytics (no personal data)
  • Make backups for data security and recovery

6.3 Data Export

You can export your data at any time in standard formats. Upon account termination, you have 30 days to export your data before permanent deletion.

7. Payment and Billing

7.1 Service Plans

IndieHQ may offer various service plans with different features and limitations. Current pricing is available on our website.

7.2 Billing Terms

  • Subscription fees are billed in advance
  • All prices are in GBP unless otherwise stated
  • No refunds for partial months of service
  • We may change pricing with 30 days notice

7.3 Free Tier

Free accounts may have feature limitations and are subject to fair use policies. We reserve the right to modify free tier offerings.

8. Service Availability

8.1 Uptime

We strive to maintain high service availability but cannot guarantee 100% uptime due to maintenance, updates, or unforeseen circumstances.

8.2 Maintenance

We may perform scheduled maintenance with advance notice when possible. Emergency maintenance may occur without prior warning.

8.3 Data Backup

While we maintain regular backups, you are responsible for maintaining your own copies of important business data.

9. Account Termination

9.1 Your Right to Terminate

You may terminate your account at any time through your account settings or by contacting support.

9.2 Our Right to Terminate

We may terminate or suspend your account if you:

  • Violate these terms of service
  • Use the service for prohibited activities
  • Fail to pay applicable fees
  • Remain inactive for an extended period

9.3 Effect of Termination

Upon termination, your access to the service will cease and your data will be permanently deleted within 30 days, unless required by law to retain it.

10. Disclaimers and Limitations

10.1 Service Disclaimer

IndieHQ is provided “as is” without warranties of any kind. We do not guarantee that the service will meet all your requirements or be error-free.

10.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.

10.3 Financial Disclaimer

IndieHQ is not a financial advisor, accountant, or legal service. The service provides organizational tools only and should not be considered professional financial or legal advice.

11. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of material changes by email or through the service.

Your continued use of IndieHQ after changes take effect constitutes acceptance of the updated terms.

If you disagree with changes, you must stop using the service and may terminate your account.

12. Governing Law and Disputes

12.1 Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of UK courts.

12.2 Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us to resolve any issues informally.

12.3 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: [SUPPORT_EMAIL]

Response Time: 24-48 hours

Business Hours: 9am - 4pm GMT

Questions about our terms?

Our support team is here to help clarify any questions about our terms of service.